Returns, Refunds & Restocking Policy

HAMILTON CAMS

RETURNS, REFUNDS & RESTOCKING POLICY

Hamilton Cams stands behind the quality of its products and wants every customer to receive the correct parts for their application. Because automotive and performance parts are often application-specific, installation-sensitive, and subject to damage from improper handling, test-fitting, installation, or use, all returns are subject to review and approval.

1. RETURN WINDOW

Return requests must be submitted within 30 calendar days after the order is delivered.

Once a Return Merchandise Authorization, or RMA, is issued, the product must be shipped within 10 calendar days. Return requests made after the applicable return period may be denied or handled at the sole discretion of Hamilton Cams.

2. RETURN ELIGIBILITY

To qualify for return, an item must be:

• New, unused, and uninstalled
• In its original packaging
• Free from damage, modification, wear, fluids, grease, contamination, or installation marks
• Complete with all included components, hardware, instructions, labels, and accessories
• Accompanied by valid proof of purchase

Products that have been installed, test-fitted, altered, damaged, contaminated, or used are not eligible for return unless the claim involves a verified product defect or an error by Hamilton Cams.

3. NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

• Installed or used parts
• Test-fitted parts showing marks, wear, grease, oil, or damage
• Special-order items
• Custom or modified parts
• Electrical or electronic components that have been opened, connected, powered, programmed, or installed
• Clearance, closeout, or final-sale items
• Products damaged by improper installation, misuse, incorrect application, contamination, improper break-in, lack of lubrication, incorrect tuning, engine failure, or failure of a related component
• Items missing original packaging, components, hardware, instructions, labels, accessories, or documentation

Products classified as special order, custom, clearance, closeout, or final sale may be identified on the product page, quotation, invoice, or order confirmation.

4. RETURN AUTHORIZATION REQUIRED

All returns require approval before shipment.

Customers must contact Hamilton Cams to request an RMA. Products returned without authorization may be refused, delayed, or returned to the customer at the customer’s expense.

Issuance of an RMA does not guarantee a refund. All returned products remain subject to inspection and final approval.

5. CUSTOMER RESPONSIBILITY

Unless the return is caused by a Hamilton Cams error or a verified product defect, the customer is responsible for all return shipping costs.

Original shipping charges, expedited shipping charges, and other delivery fees are non-refundable unless the return resulted from a Hamilton Cams shipping error.

The customer is responsible for securely packaging the returned product. Damage occurring during return shipment may result in denial of the return or a reduced refund.

6. DEFECTIVE, INCORRECT, OR DAMAGED ITEMS

Customers who receive an incorrect item, a visibly damaged shipment, or a product they believe to be defective should contact Hamilton Cams promptly.

The customer may be asked to provide:

• Order number
• Customer name
• Description of the issue
• Photographs or video
• Installation information
• Vehicle and engine information
• Measurements, inspection results, or other diagnostic information

Customers should retain the product, original packaging, shipping carton, packing materials, and all included components while the claim is reviewed.

A defective-product claim may require inspection before a refund, replacement, or credit is issued.

Damage caused by improper installation, insufficient lubrication, incorrect break-in, improper clearances, incorrect application, contamination, abuse, incorrect tuning, engine failure, or failure of a related component is not considered a manufacturing defect.

7. RESTOCKING FEES

Unless waived under this policy, approved returns are subject to a 15% restocking fee.

A restocking fee of up to 25% may apply when:

• Packaging is damaged
• Repackaging is required
• Hardware, instructions, labels, or accessories are missing
• Additional inspection or handling is required
• The item was specially ordered
• The condition of the return creates resale limitations
• Replacement packaging, components, or documentation are required

A restocking fee may be waived when the return is caused by:

• A Hamilton Cams shipping error
• An incorrect item sent by Hamilton Cams
• A verified product defect
• A duplicate shipment caused by Hamilton Cams

8. REFUND CALCULATION AND PROCESSING

The approved refund amount will equal the eligible purchase price of the returned product, less any applicable:

• Restocking fee
• Missing-component charge
• Damage deduction
• Return shipping charge
• Non-refundable original shipping charge

Returns are generally inspected within 5 to 10 business days after receipt.

Once approved, the refund will be submitted to the original payment method when possible. Banks and payment providers may require additional time to post the refund.

Refunds may not be issued in cash, by check, or to a different payment method unless approved by Hamilton Cams.

9. DENIED RETURNS

A return may be denied if the product is used, installed, damaged, altered, incomplete, contaminated, returned late, or returned without authorization.

If a return is denied, the customer may be responsible for shipping costs to have the product returned. Products not reclaimed after notice may be handled in accordance with applicable law.

10. ORDER CANCELLATIONS

Cancellation requests are not guaranteed.

Orders that have entered processing, have been specially ordered, have been modified, or have already shipped may not be canceled.

If an order has shipped, it will be handled under this Returns, Refunds & Restocking Policy.

11. HOW TO REQUEST A RETURN

To request a return, contact Hamilton Cams and provide:

• Customer name
• Order number
• Product being returned
• Reason for the return
• Photographs or supporting information, when applicable

Do not ship a return until an RMA and return instructions have been issued.

12. RIGHTS UNDER APPLICABLE LAW

This policy applies to the maximum extent permitted by applicable law. Nothing in this policy is intended to eliminate any non-waivable rights or remedies available to a customer under applicable law.